Name: Jashmeen Kaur, Ritu Lehal & Kanika Sofat
Country: India

Year: 2026
Volume: Volume No: 13, Issue No: 1, Year: 2026
Page Number: 45-50
DOI: https://doi.org/10.5281/zenodo.18937787

ABSTRACT
This study examines the influence of perceived organisational support on employee silence and organisational commitment in the Indian banking sector, with a comparative analysis of selected public and private sector banks. The study employs a stratified random sampling technique and collects primary data from 400 employees working in four major banks: State Bank of India, Punjab National Bank, HDFC Bank, and ICICI Bank, representing both public and private sector institutions. Structural Equation Modelling and Multi-Group Analysis using AMOS were applied to examine the differential effects of perceived organisational support across the selected banks. The results reveal significant sectoral differences in how employees respond to organisational support. Perceived organisational support was found to reduce defensive silence more strongly in private banks, whereas it had a stronger positive influence on affective and continuance commitment among employees in public sector banks. However, no significant differences were observed in the relationship between perceived organisational support and pro-social silence or normative commitment. The findings
highlight the importance of supportive organisational practices in fostering open
communication and strengthening employee commitment in banking institutions.